Frequently Asked Questions

Frequently Asked Questions

My Account
How do I create an account?

By creating an account you'll gain insider access to new product launches, exclusive shopping offers, order history, and much more. Start here.

Why doesn't the system recognize my email when I try to log in to my account?

If you receive a message that your email address is not valid in our system, this means that you do not yet have an account online. This is possible even if you’ve placed orders or received our email newsletters in the past. Creating an account online is optional. If you’d like to create an account, start here.

How do I recover my password?

Don't worry, if you have an active account and your email is recognized in our system, you can request your password by navigating to the My Account page, and then clicking on the "Forgot Password" link located under the "Returning Customers" section.

How do I update my account information?

You can update your account information by clicking here or you can call one of our skincare specialists at 1-888-823-7837.

To change the address associated with your autoship replenishment service, please call a skincare specialist at 1-888-823-7837.

How do I subscribe to Perricone MD emails?

To receive special offers and exclusive tips and content on the science of aging beautifully, subscribe to our newsletter. Clicking here to subscribe.

How do I unsubscribe from Perricone MD emails?

To unsubscribe from our email newsletter, simply click the unsubscribe link at the bottom of any Perricone MD email.

My Orders & Returns
What is the status of my order and how can I track it?

Orders are typically processed and shipped within 2 business days. Please check your email for shipping and order confirmation. Your tracking number will be automatically emailed to you after your order has shipped. Registered users may also login to 'My Account' to view order status and history.

What is your return policy?

Products must have been purchased directly from Perricone MD (our website or 800 numbers). We cannot accept returns of products purchased from other retail outlets. Please return those to the store where purchased.

Products must be returned within 30 days of order date.

Please include a copy of your receipt (or a note with your order #, name, email address, phone number) and your reason for returning the product(s).

We cannot accept returns on overly used products.

Original shipping and handling charges are non-refundable (if applicable).

Products specified as non-returnable or not for resale cannot be returned. Should you decide to return a product for a refund or exchange call our Customer Care team toll free at 1-888-823-7837 for a return label or email info@perriconemd.com*.

 *Unfortunately at this time we are unable to mail return labels to international addresses. International customers are responsible for return shipping costs.

 Our product return/exchange location is:

 Perricone M.D.

 Attention: Returns

 300 Nixon Lane

 Edison, New Jersey 08837

How do I return the package I received after seeing your television commercial about Cold Plasma Sub D?

If you are a Cold Plasma Sub-D customer and have a question about your order or need to return it, please contact 1-888-902-8584 or email PerriconeCS@Guthy-Renker.com.

How does the money back guarantee work?

We want you to be 100% satisfied with your purchase, and stand by the quality of our products. Should you for any reason be unhappy with your purchase we will promptly issue a refund to your credit card or exchange an unsatisfactory product for another one. Please see our returns & exchanges policy for additional information.

Can I change or cancel my order?

Once an order is placed online or by phone, there is usually less than an hour after that point that we can access your order to cancel it or remove items. To request to change an order, please call 888-823-7837 within the hour of placing your order so that a skin specialist can help if possible.

What if my order was damaged in shipment?

If you receive a damaged or defective item, we will be happy to send you a new product, simply call or email customer support.

To speak with a Perricone MD customer support representative, call 1-888-823-7837.

Monday thru Thursday: 7:30AM - Midnight EST

Friday: 8:30AM - 10:00PM EST

Saturday & Sunday: 9:00AM - 11:00PM EST

To email a Perricone MD customer support representative, contact info@perriconemd.com. 

Shipping Details
What are shipping options and costs?
Domestic US Shipping Options and Pricing:
Standard US Shipping Arrives within 5-7 business days FREE
US USPS Ground Arrives within 5-10 business days $8.50
US - 2nd Day Air Arrives within 2-3 business days (order cutoff 1pm EST) $16.50
US - Next Day Air Arrives within 1-2 business days (order cutoff 1pm EST) $26.50
Hawaii, Alaska - USPS First Class Mail Orders over $50.00 Free Shipping. Orders under $50 - $5.95 Shipping.

Canadian Shipping Options and Pricing:
Canada Priority Mail $50.00
All Canadian orders $150.00 or more ship for free.

What are international shipping options and costs?

International Shipping Options and pricing:

  • International USPS Priority Mail $50.00
  • All International orders $350.00 or more ship for free.
Can I ship to a P.O. Box or APO/FPO address?

This service is only available by calling customer care toll free at 1-888-823-7837.

How do I track my order?

Once your order has shipped, you will receive an email confirmation with tracking information.

Shopping Online
Does Perricone MD offer free samples?

While we do not send free samples without an order, all shipments include a complimentary sample.

How do I request a free skincare consultation?

For a complimentary skincare consultation at any time, we encourage you to take our online consultation here. For a more personalized consultation, we encourage you to speak with one of our highly trained Perricone MD skin care specialists by calling 1-888-823-7837 during call business hours.

How Do I Know Where to Buy Authentic Perricone Products?

We guarantee 100% product quality and satisfaction through our website, call center and select list of authorized resellers such as Ulta, The Shopping Channel, Beauty.com, Dermstore, Neiman Marcus, Nordstrom, Sephora, Skinstore, Mr. Porter, and QVC.com. But don't be fooled, there are several internet resellers that are unauthorized, diverted and therefore may be selling diluted, used, expired, or counterfeit products. Additionally, they may not be safe to use or perform as tested. Some of these sites include Overstock.com and eBay.

What are my payment options?

We accept the following forms of payment:

  • American Express
  • Discover
  • MasterCard
  • Visa
How can I redeem an offer I saw on television?

To order the Cold Plasma Sub D package seen on our television commercial via Guthy-Renker, visit www.getsubd.com or call 888-902-8584.

Through our partnership with QVC, we are able to offer limited time offers and product sets, which may no longer be available. To shop some of our best-selling value sets, click here.

How is sales tax collected?

N V Perricone LLC is required to collect sales tax on the purchases made in the USA where applicable by state and/or local tax laws. If your order has more than one shipping address, sales tax will be applied to the individual items in your order based upon the specific ship-to destination.

Autoship Replenishment Service
How does the replenishment service work?

Save 10% and enjoy the convenience of auto-delivery when you select Perricone MD's complimentary replenishment service. Delivery can be set to recur every 30, 60, 90 or 120 days. Simply select your desired frequency from the drop down menu at checkout. Update your frequency or cancel at anytime by calling 1 888 823 7837. See a full list of replenishment benefits, including free shipping & returns, below:

 

  • The price advantage - 10% off every shipment
  • Free shipping – Free US returns – Free samples with every shipment
  • Flexibility of delivery with the ease of changing schedules as needed
  • You are in control
  • You can cancel at anytime
  • You can stay on the program as long as you want and enjoy locked in savings
  • No complicated procedures. Simply call to change your delivery frequency or to cancel

 

Why can’t I see my auto-replenishment in my online account?

It is possible to have an autoship that is not visible in your online account. If the order in which the autoship was placed was made by phone or online checking out as a guest, you will not see the record in your account. For assistance with your autoship, please call 888-823-7837.

How and when will I be billed?

If you have selected auto-replenishment service, Perricone MD will automatically bill your credit card and ship to the address you have provided. Your card will not be billed until the product is shipped to you.

How do I cancel my auto-replenishment service?

Auto-replenishment orders can be cancelled at any time by phone. To change or cancel your delivery, simply call 1-888-823-7837. If you are receiving auto-replenishment of our Cold Plasma Sub D package from our television offer, please call Guthy Renker customer service at 800-567-0287 to cancel.

How do I change the date, frequency of delivery, or address?

To change your delivery or payment information, simply call 1-888-823-7837.

How do I sign up for auto-replenishment service?

To start the replenishment service, go to the product detail page and choose a delivery schedule from the dropdown box during the checkout process.

Other Ways to Shop
Are Perricone MD products sold in stores?

Yes. Our products can be purchased on our website, call center and flagship store locations as well as Sephora, Ulta, NeimanMarcus.com, Nordstrom, Beauty.com, Dermstore.com and QVC.com.

To find the store nearest you, please use our Store Locator.

How do I request a catalog?

Although the most comprehensive product information about our full range is available online, we occasionally have printed material or pamphlets featuring select products. To request a copy of a catalog should we print them in the future, please call 1-888-823-7837.

About Perricone MD
Product, Skin & Health Questions
How do I choose the products that are right for me?

There are several ways to choose your products. You may shop by skin concern under our “Skincare” tab online to browse products for particular concerns. If you need assistance finding the products that best meet your skincare goals and needs, we encourage you to take our online skin consultation, which is available 24 hours a day. Based on your answers, this four-question quiz will provide you with a custom prescription for healthier, more youthful skin.

Additionally, for the most personalized recommendations, you can speak with a Perricone MD skincare specialist by calling 1-888-823-7837.

Are Perricone MD products safe to use before and after a cosmetic procedure?

If you are under the care of a medical doctor for a skincare prescription, cosmetics procedure or pregnancy, we recommend that you consult with your physician or obstetrician beforehand to determine what is appropriate for you. Once you have obtained the information, we would be happy to confirm which products meet those specifications.

Where can I find the lists of ingredients online?

Full ingredient lists for each product can be found under the “Ingredients” tab on any individual item’s product information page.

In what order should I apply products?

For maximum product efficacy, please follow the application process outlined on the "Application" tab, found on any individual item’s product information page.

Where can I find answers to questions regarding a specific product?

On each product’s information page, there is a Q&A tab that may contain the answer to your question. If you don’t see you answer, please consult one of our skincare specialists by calling 1-888-823-7837.

Why is there a medicinal or “fishy” scent to some of the products in your line?

Perricone MD products are formulated with the highest quality ingredients, some having natural medicinal scents. Our commitment to formulation integrity and maximum effectiveness means that sometimes the scents cannot be masked, but should dissipate after application. If the scent of a treatment does not dissipate a few minutes after applying it and following with your moisturizer, then you may need to reduce the amount you’re using at a time so it absorbs completely.

Does Perricone MD test products on animals?

Perricone MD does not test on animals nor do we believe in the practice. We are one of many beauty brands that are sold internationally including in China and you may be aware that the Chinese government tests imported wholesale cosmetics by law, but products ordered from Perricone MD and shipped directly from us to our customers throughout the world are not tested on animals. Some of the products’ ingredients are not considered vegan in case this is a related concern.

Are the products gluten-free?

Most Perricone MD products do not contain gluten. Exceptions that do contain gluten are Face Finishing Moisturizer, Deep Moisture Therapy, Hypoallergenic Eye Cream, No Foundation Foundation, No Lipstick Lipstick, and No Mascara Mascara.

Do your products contain parabens?

The current range of Perricone MD products you’ll see on our website are paraben-free. Exceptions that are still preserved with parabens are the Neuropeptide Facial Cream and Neuropeptide Night Cream which are sold exclusively at QVC and The Shopping Channel.

How long before I see results?

With many of our products, results may be visible within minutes. Over time with consistent daily use, results become cumulative and even more dramatic. For most clients, noticeable improvement is reached after one month of using the products daily.

Do you have non-chemical sunscreen in your products?

We use a non-chemical, mineral-based broad spectrum sunscreen containing titanium dioxide and/or zinc oxide in all of our SFP products which include Photo Plasma, Face Finishing Moisturizer Tint, and the No Makeup Skincare products.

Physicians Care
Are Perricone MD products safe to use before and after a cosmetic procedure?

If you are under the care of a medical doctor for a skincare prescription, cosmetics procedure or pregnancy, we recommend that you consult with your physician or obstetrician beforehand to determine what is appropriate for you. Once you have obtained the information, we would be happy to confirm which products meet those specifications.

Why is there a medicinal scent to some of the products in your line?

Perricone MD products are formulated with the highest quality ingredients, some having natural medicinal scents. Our commitment to formulation integrity and maximum effectiveness means that sometimes the scents cannot be masked, but should dissipate after application.

Are Perricone MD products safe to use during pregnancy?

Dr. Perricone's products have not been tested on women who are pregnant or nursing. Although Perricone MD does not foresee any problem with this, it is important that you know that they have not been tested. Each ingredient has been independently tested and deemed safe for topical application. It is best to avoid Vitamin A topical application while pregnant. Our HP Evening Repair contains retinol, so we would advise to avoid that treatment.

And should you have any further questions related to your pregnancy on cosmetic ingredients in Perricone MD or any other products, we recommend that you consult with your physician or obstetrician. She or he will know you and your pregnancy best and can work with you to ensure you have a safe and healthy pregnancy.

Supplement Questions
What is the best supplement for overall health?

Dr. Perricone recommends the Skin and Total Body Supplement as a comprehensive daily dietary supplement to help support healthy skin, joints, bones, hair, and nails. This nutritional system combines powerful antioxidants, B-complex energy enhancers, minerals, enzymes, and herbal extracts. Always check with your primary physician if you have special healthcare requirements.

Which supplements are best for weight loss?

To 'jumpstart' weight loss, Dr. Perricone recommends the Metabolic Support Supplements. This customized 10-day supplement program is fast and extremely effective especially when paired with your preferred healthy diet, or the Metabolic Miracle Diet.

For healthy weight maintenance, Dr. Perricone suggests Health & Weight Management Supplements.

If I am taking any of the weight management supplements, do I need to take the Skin and Total Body supplements as well?

No. Dr. Perricone recommends taking one boxed supplement at a time.

Are your supplements gluten-free?

Yes, all of our supplements are gluten-free.

Are your supplements made in the U.S.A?

Yes, all of our supplements are made in the U.S.A.

Anti-Inflammatory Diet Questions
How can I learn about Dr. Perricone’s Anti-Inflammatory Diet?

Any of Dr. Perricone’s books are an excellent resource for learning his dietary philosophy. You can also find food lists, recipes, and meal plans here.

I’m vegetarian, vegan, or have food intolerances. Can I still follow the anti-inflammatory diet?

Yes. You can modify the diet to meet your needs by omitting foods you cannot eat and substituting with healthful alternatives from the list of Dr. Perricone’s recommended foods. For example, if you do not eat meat, you can substitute sprouted tofu or tempeh and rely more on quinoa and lentils.